The Biking Market

Inventory & Orders

Inventory Management

Inventory synced using the TBM API is auto updated. Product details, options, and inventory counts are considered "alive"" in your TBM listings.

Manage your products in your e-commerce system, and changes are reflected in TBM automatically.

Note: The API currently only supports Shopify users. Excluding inventory counts, product details updated in TBM do not currently change Shopify details.

Orders

For synced products, purchases made on TBM will be reflected in your connected e-commerce system as a ready to fulfill order. Order status and shipping (tracking) changes made in your e-commerce system auto-updates in TBM and auto notifies the customer of the change.

Customer Information

Customers originating from TBM are not stored in your e-commerce system's customer directory. Customer data can be accessed using your TBM Seller Admin.

Payments

Payments for orders will be sent to your connected Stripe account. If you don't have a stripe account connected, customers will not be able to purchase your products.

How does shipping work?

Sellers are responsible for their own product shipments on TBM. Although we highly encourage free shipping, real-time estimates can be provided to customers at checkout via our shipping partner Shippo.

For sellers (api & non api users) who have products that are not free shipping or have a standard shipping cost, you will need to create a shippo account and enter the credentials into your TBM settings for real-time estimates to calculate at checkout.

Note: Shippo is needed to provide auto-shipping calculations on TBM, even for api users. Shippo is free and offers rate discounts on TBM shipments. In addition, you can aggregate shipping from all of your online sales channels into one place.

How does returns & refunds work?

Each seller is responsible for managing their own returns and refunds. Refund requests from customers will be sent to your TBM Seller admin and an email will be sent to your email.

For api users, refund status changes can be managed in TBM or your connected E-commerce account. Your TBM seller admin allows you to manage refund requirements, communicate with custoemrs, and more.

Note: Refund payments are processed in your Stripe dashboard. Simply locate the purchase and process the refund.

Note: Additional customer functionality (messaging, etc.) is available in your Seller Admin. The Biking Market is considered a marketplace facilitator for tax purposes. We partner with Taxjar to ensure taxes on purchases are calculated correctly.

Managing Inventory

Inventory is managed in the inventory tab on each product's page. There are three inventory management options to choose from:

1. No Inventory Tracking - Will not show inventory in the product catalog, and inventory will not be tracked.
2. Track Inventory at Product Level - Shows inventory and tracks the total number of a products in stock, without considering attributes like size, color, etc. How-to?
3. Track Inventory at Attribute Level - Two options to choose from:

• Track only defined combinations : Only specified combinations of attributes will be tracked. All undefined combinations of available for purchase. How-to?

• Only Sell defined combinations: Only specified combinations of attributes will be listed for sale and tracked. No undefined combinations are available for purchase. How to?

Managing Orders

Orders are managed from the orders drop-down tab in your Seller Admin. There you will be able to:

• Browse all orders - Easily find orders by period, status, and more.
• Manage Ordered Products - Update order status, add order notes, communicate with buyer, and more.
• Create New Orders for Customers - Create orders new orders for customers.
• Manage work order Journals - Send quotes, notate work performed, and more.

Managing inventory at the attribute level offers the greatest level of inventory customizability.

1. Add Attributes

Attributes are the options/variations that your products have. Once added, you can easily build combinations of them and track the inventory as the combination is purchased.

There are two ways to add attributes:

• Single Product Attributes - Attributes created within the product listing and only exist for that listing.. Show Instructions

Adding Single Product Attributes: Navigate to the attribute tab and complete the "Add a New Attribute" form for each attribute you'd like to add.

Key Points:
- Priority: Controls the order in which the attributes will be shown in the product page
- Options: Each option must be placed on it's own line
- Attribute Type: Attributes can take on many formats (drop-down, file input, radio buttons, etc.).

Once complete, attributes will be listed at the top of the attribute page and can be edited at any time.

Note: Each product may have an unlimited number of attributes & options. Price modifiers can be added to options, which will alter the product's price when an option is selected. For some attribute types, options will not apply, (e.g., file input, etc.).

• Global Attributes - Stored attributes that can added to products you create. Show Instructions

Adding Global Attributes Global attributes are created and managed independently from the product listing form. Here you can create attributes that can be assigned to any products in the product manage page.

1. Navigate to the Global Attributes page

2. Create New Global Attributes:

Select Create new attribute from the page and complete the form. When creating your global attribute, you can assign the attribute to globally appear for all product categories (select global attributes) or select specific (select a listed category).

Note: Do not toggle on the auto-apply attribute option unless you would like the global attribute to be active for each product you create in the category

Assigning Global Attributes to a Product To assign an attribute to a product, simply select the attribute from the available list and click apply changes.

2. Define Inventory

On the inventory tab, you can create combinations of the attributes you've entered and save them as an inventory record. One the product page (in the Marketpalce), these combinations will be selectable by your customers.

You can manage inventory counts, attributes, and other related details in the product page. As inventory changes for your product, simply update the information and save the page.

As purchases are made, inventory counts will auto update.

Note: Cloning a previously created product will simplify inventory setup for the future product listings. If you get stuck or need help, please Let us know.

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Disclaimer:The information provided on this page is not a guarantee of successful online sales.